Terms & Conditions

VeiloScan and VeiloScan E-Shop (“VeiloScan”, “we”, “us”) are provided by Advika Innovate. These terms apply when you browse the marketplace, place an order, create an account or use E-Shop and the Seller Panel. By using VeiloScan, you agree to them, along with our Privacy Policy and Refund Policy.

If you use VeiloScan on behalf of a business, you confirm you are allowed to accept these terms for it.

• Give accurate details when you sign up, and keep them up to date.
• Keep your password and sign-in codes private. You are responsible for activity on your account.
• Store owners are responsible for the staff accounts they create and the access they give each one.
• Tell us straight away at support@veiloscan.com if you think someone else has used your account.
• You must be at least 18 to open a seller account.

• Products are sold by independent local stores. When you order, your purchase is with that store — VeiloScan provides the platform that connects you.
• Each store sets its own prices, stock, offers, opening hours and return terms, and is responsible for the products it sells.
• Most orders are collected from the store. Bring your order details, and check your items at pickup.
• If a store gives you credit (udhaar), that arrangement is between you and the store.
• Reviews must be honest and based on your own experience.

• We review new stores before they go live. We may ask for business documents such as a GST certificate, PAN or address proof, and may decline a store that doesn't meet our requirements.
• You are responsible for your listings: accurate names, prices, images, stock and descriptions, and for having the right to sell what you list.
• You are responsible for fulfilling the orders you accept, for your own return and refund terms, and for handling customer issues fairly.
• You are responsible for your own taxes, GST, invoices, licences and legal compliance.
• If you connect your own payment gateway for storefront checkout, your agreement with that provider applies to those payments.
• Your plan sets limits such as the number of stores, products and staff accounts. Features not on your plan are not available until you upgrade.

• Current plans and prices are shown on the Pricing page. Prices state whether taxes are included.
• Paid plans are billed per billing period (monthly or yearly) through Razorpay, and may start with a free trial.
• VeiloScan charges no commission on your sales.
• You can upgrade, downgrade or cancel at any time. Changes of plan take effect immediately.
• Cancellations and refunds follow our Refund Policy.
• If we change a plan's price, the new price applies from your next billing period, and we will tell you before it does.

You must not use VeiloScan to:

• Sell or promote anything illegal, counterfeit, stolen, or that you don't have the right to sell.
• Mislead customers, post fake reviews, or misrepresent your store or products.
• Harass, defraud or harm other users, stores or our team.
• Upload malware, try to break into accounts or systems, or scrape or overload the platform.
• Get around plan limits, security checks or other restrictions.

• You keep ownership of what you add — products, images, store details and reviews.
• You allow us to store, display and share that content as needed to run VeiloScan, such as showing your products on your storefront and the marketplace.
• VeiloScan, E-Shop, the Seller Panel, our logo and our software belong to us. You may use them only as these terms allow.
• We may remove content that breaks these terms or the law.

Some features rely on other providers — for example Razorpay for plan payments, map data for finding stores, and email, SMS and WhatsApp services for messages. Their own terms may also apply, and we are not responsible for services we don't control.

• You can stop using VeiloScan at any time, and ask us to close your account.
• We may suspend or close an account, or remove a store or listing, if it breaks these terms, puts others at risk or is required by law. Where we reasonably can, we will tell you why first.
• After an account is closed, we keep some records where the law requires it — see our Privacy Policy.

• We work to keep VeiloScan available and accurate, but it is provided “as is” and may sometimes be unavailable or contain errors.
• Stores are independent businesses. We are not responsible for their products, prices, stock, service or conduct.
• To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or data. Our total liability to a seller is limited to the plan fees they paid us in the 12 months before the claim.
• Nothing in these terms limits rights you have under law that cannot be excluded.

• We may update these terms as VeiloScan changes. We will show the new date at the top, and tell account holders about important changes before they apply.
• These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the courts of India.

Questions about these terms? Get in touch.