Privacy Policy

VeiloScan and VeiloScan E-Shop are provided by Advika Innovate (“we”, “us”). This policy applies to the VeiloScan marketplace, store storefronts, the Seller Panel and our other VeiloScan apps. It explains how we handle personal data, including under India's Digital Personal Data Protection Act, 2023.

Stores on VeiloScan are independent businesses. When you buy from a store, that store also uses your details to serve your order, under its own responsibility.

• Account details — your name, email, phone number and password (stored only as a secure one-way hash, never in readable form).
• Store and business details — for sellers: store name, address, contact details, GST and PAN details, documents such as address proof, logo and branding, and any payment gateway keys you add for your storefront checkout.
• Orders and payments — what you order, from which store, pickup details (such as the name and phone number given), payment status, invoices and any credit (udhaar) records. Card and bank details are handled by the payment provider; we don't store them.
• Location — the pincode, address or area you enter, used to find nearby stores and to place a store on the map.
• Messages you send us — support tickets, business inquiries, reviews and anything you share in them.
• Technical data — sign-in sessions, IP address, device type, notification tokens for the devices you allow, and a log of important account activity, used to keep accounts secure.

• To create and run your account, your store and your plan.
• To process orders, plan payments, invoices and refunds.
• To show stores and products near you.
• To send messages you need — order updates, sign-in codes, payment receipts, reminders and replies to your requests — by email, SMS, WhatsApp or app notification.
• To review new stores and keep the marketplace safe, including preventing fraud, spam and misuse.
• To answer support requests and business inquiries.
• To meet our legal, tax and accounting obligations.

We don't sell your personal data. We share it only as needed to run VeiloScan:

• With the store you order from, so it can prepare and hand over your order.
• With a store's own staff, according to the access the store owner gives them.
• Razorpay, to process plan payments, and a store's own payment provider for storefront payments.
• Amazon Web Services, which stores files such as images and documents.
• Email, SMS, WhatsApp and Firebase notification providers, to deliver messages.
• Cloudflare Turnstile, which checks sign-in and sign-up forms for bots.
• OpenStreetMap's geocoding service, which turns an address you enter into a map location.
• Authorities, when the law requires it or to protect the safety of our users.
• A buyer or successor, if our business is reorganised or sold — this policy would continue to apply.

• We don't use advertising or analytics trackers.
• Your browser stores your sign-in session and the plan you picked, so you stay signed in and don't lose your choice. Signing out clears your session.
• Cloudflare Turnstile may use its own technical cookies to check that a person, not a bot, is filling in a form.

• We keep account and store data while your account is open.
• Invoices, payments and order records are kept for as long as tax and accounting law requires, even after an account is closed.
• Other data is deleted or anonymised when it is no longer needed for the purposes above.

• Passwords are hashed, and connections to VeiloScan are encrypted.
• Access inside VeiloScan is role-based: our team and a store's staff see only what their role allows.
• We record sign-ins and important account activity, and can alert you about new sign-ins.
• No system is completely secure. If a breach affects your data, we will tell you and the authorities as the law requires.

You can:

• See and update most of your details yourself, in your account or Seller Panel.
• Ask for a copy of the personal data we hold about you.
• Ask us to correct or delete your data, or close your account — some records may be kept where the law requires.
• Withdraw consent you have given, such as for notifications on your device.
• Nominate someone to exercise these rights for you, and raise a grievance with us.

To make a request, email support@veiloscan.com from the address on your account. We may need to confirm it's you before we act.

VeiloScan is not meant for children under 18 to use on their own. We don't knowingly collect their personal data without a parent or guardian's consent, and will delete it if we learn we have.

We may update this policy as VeiloScan changes. The date at the top shows the latest version, and we'll tell account holders about important changes. See also our Terms & Conditions.

For privacy questions, requests or complaints, contact our Grievance Officer at support@veiloscan.com. We aim to respond within 30 days.